Terms and Conditions

Who we are

WordWarm is operated by OmniAssist AI Ltd (company number 16388166), 124-128 City Road, London EC1V 2NX, United Kingdom.

Email: hello@wordwarm.com

What we provide

Warmth Check. A free, short review of website copy.

WordWarm Audit. A paid written assessment of your website copy, from £149, covering up to 3 pages (around 2,500 words in total). Larger sites are quoted separately.

WordWarm Rewrite. Rewriting work, quoted after an Audit.

Our work is human-reviewed and AI-assisted. We give clear findings and practical wording suggestions. We do not claim to prove how any text was originally produced.

Orders and acceptance

A contract forms when we confirm your order in writing. We may decline an order, for example if the content falls outside what we can usefully review.

Prices and payment

Prices are in pounds sterling. We are not currently VAT registered, so no VAT is charged. Paid work is invoiced before it starts unless we agree otherwise in writing.

Turnaround

We aim to deliver a standard Audit within 5 working days, starting from the point we have everything we need from you. This is a target rather than a guarantee. If it is going to take longer, we will tell you promptly.

What we need from you

You will give us the website addresses, access or content we need to do the work. You confirm you own, or have permission to use, everything you send us, and that it does not infringe anyone else's rights.

Free Warmth Checks

Warmth Checks are provided free and "as is", for information only. They are not a guarantee of results and should not be relied on as your only assessment. We may decline, limit or withdraw free Warmth Checks at any time.

Cancellation and refunds

If you cancel before we have started, we refund you in full. Once work has started, we will offer one round of revisions to put things right. Beyond that, refunds are at our discretion. We would rather fix the work than leave you unhappy, so please tell us early if something is wrong.

Intellectual property

Once you have paid in full, you own the copy we deliver to you, and we assign that ownership to you. To the extent any part of that assignment is not effective, we grant you an irrevocable, worldwide, royalty-free licence to use that copy for any purpose.

We keep ownership of our own methods, prompts, checklists, templates, tools and general know-how, and of anything we already owned before the work started. Nothing here transfers rights in the content you supplied to us; that stays yours.

Confidentiality

We treat the content you send us as private. We don't publish your website, your copy or your findings, and we don't use your material as a public example without your permission.

Acceptable use

Please do not send us unlawful content, or content you have no right to share. We may stop work and end the contract if you do.

Our liability

We will carry out our work with reasonable care and skill. Our total liability for any claim is limited to the fees you paid for the work that claim relates to. We are not liable for indirect or consequential loss, or for loss of profits, revenue, business or goodwill.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Ending the contract

Either of us may end the contract in writing if the other seriously breaches these terms and does not put it right within a reasonable period. You remain responsible for fees for work already done.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when we confirmed it. We update the "Last updated" date whenever the wording changes.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

How to contact us

Questions about these terms: hello@wordwarm.com. For privacy and data-rights requests, see our Privacy Policy or email privacy@wordwarm.com.